I don't understand. I must be missing something. All the advertising, all the hype, all the talk... How convenient and money saving, etc...
For example, online, I cannot find a flight to Tokyo for under $4000CND. $4000CND!! Who in their right mind would pay this?! A phone call to my travel agent gets me a quote of under $1000, taxes and insurance included.
I just did a search for a flight to San Francisco. Granted, I plugged in tomorrow's date for departure. Nothing under $2500. That's some mighty fine crack they are smoking! I bet I could show up at the airport tomorrow morning and pay 1/3 of that. Especially since it seems there are pleeenty of flights every morning on numerous airlines to San Francisco.
I hereby stand by what Nicholas Negroponte said years ago: online travel booking be damned; your travel agent will ALWAYS sort you out better.